General
What is the difference between new and used golf balls?
Used golf balls are balls that have already been played. They are carefully inspected to ensure they are in good condition and offer good performance. Unlike new balls, used balls may show signs of wear — see our Grading Guide.
How do you guarantee the quality of used golf balls?
Our sorting machine uses vision control techniques to inspect and sort used golf balls. It assesses the quality, condition, and performance of each ball, taking into account various factors such as compression, flight distance, and wear. Balls that do not meet our strict quality standards are excluded from our selection.
Can I choose the specific model of golf balls I want to buy?
Yes, we try to offer you as much choice as possible. You can browse our online catalogue and select the used golf balls that match your preferences in terms of brand, model, and condition.
What condition are the used golf balls you sell in?
We classify our used golf balls according to their overall condition. Common categories include "4A, like new", "3A, very good condition", "2A, acceptable" and "1A, worn". Each ball is described individually with its specific condition, so you can make an informed decision. See our Grading Guide.
How can I place an order?
To place an order, simply select the used golf balls you wish to purchase, add them to your basket, then follow the payment and delivery instructions provided during the online ordering process.
What payment methods do you accept?
We accept payments by credit or debit card, or via PayPal. We use secure payment methods to ensure the protection of your personal information.
Do you offer discounts for bulk purchases?
Yes, we offer reduced rates for bulk purchases. Please contact us directly to discuss your needs and obtain information on available discounts.
Can I get advice on choosing the golf balls best suited to my game?
Absolutely! Our team is made up of golf enthusiasts who are ready to help you choose the golf balls that best suit your game. You can contact us by phone or email for personalised advice.
How can I contact customer service?
You can contact us using our contact form on our website, by email, or by phone at 0652032248. Our customer service team will be happy to answer your questions and assist you.
Is the packaging eco-friendly?
At Golfiller.fr, we are committed to adopting environmentally responsible practices. Our eco-friendly packaging is designed to minimise our impact on the planet. It is made from recycled, biodegradable, and/or compostable materials.
DELIVERY & SHIPPING
What are our shipping methods?
Golfiller offers delivery to collection points and to your home. Free shipping in France for all orders over €70.
What are our shipping times?
Depending on the carrier, the delivery time will vary between 3 and 6 days and will not exceed 6 days.
Can I return golf balls if they are not suitable for me?
We accept returns under certain conditions. Please consult our returns policy on our website for details and the procedures to follow. Returns are at your own expense within 14 days.
Can I change the delivery address after placing my order?
Unfortunately, once your order has been placed, it is generally difficult to change the delivery address. We recommend carefully checking the delivery address before finalising your order to avoid any inconvenience.
What should I do if my order does not arrive within the expected timeframe?
If your order does not arrive within the expected timeframe, please first check the delivery status using the tracking number provided. If you encounter any issues or have concerns, please contact us directly and we will do our best to resolve the situation promptly.
Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Please note that additional charges and longer delivery times may apply to international orders due to customs formalities.
Sorting
How are the balls sorted?
At Golfiller.fr, we use an advanced sorting machine equipped with a vision control system to sort golf balls precisely and efficiently.
How does the vision sorting machine work?
The vision sorting machine uses cameras and sophisticated algorithms to analyse each golf ball. It examines parameters such as colour, markings, imperfections, and other characteristics to classify the balls according to their condition.
What are the advantages of vision sorting over manual sorting?
Vision sorting offers several advantages over manual sorting. It is faster, more accurate, and can detect details invisible to the naked eye. This ensures a more consistent classification of balls based on their quality and condition.
Cleaning
Is cleaning golf balls eco-friendly?
Yes, cleaning golf balls is eco-friendly and environmentally responsible. However, our cleaning formula will remain our little secret.
What do you do to regulate water consumption when cleaning golf balls?
At Golfiller.fr, we implement measures to regulate water consumption when cleaning golf balls. We use methods such as soaking in suitable water containers to minimise waste and avoid excessive water use.
What do you do to recycle or reuse the water used to clean golf balls?
We are committed to reducing our environmental footprint, including the reuse or recycling of water used to clean golf balls. We encourage filtering the water used, recovering clean water for later use, and implementing responsible water management practices.
How do you handle the chemicals used when cleaning golf balls?
We place great importance on the responsible management of chemicals used when cleaning golf balls. We prioritise the use of environmentally friendly cleaning products and ensure they are used appropriately and in accordance with current regulations.
Buyback of your golf balls
Do you offer a buyback service for used golf balls?
Yes, we offer a buyback service for used golf balls. If you have golf balls you no longer need, you can contact us to discuss the buyback details. We will assess the condition of the balls and make you a fair offer based on their quality, quantity, and models presented in your offer.
How does the golf ball buyback process work?
To use our buyback service, you can send us details about the golf balls you wish to sell, including the brand, model, and overall condition. We will assess this information and provide you with a buyback offer. If you accept our offer, we will arrange collection or provide you with instructions for sending the balls.
What criteria do you use to evaluate used golf balls for buyback?
We assess used golf balls based on their overall condition, wear, brand, and model. Balls in good condition, from popular brands and recent models, tend to have a higher value. Our buyback offer will be based on these factors.
What happens if I am not satisfied with the buyback offer proposed?
If you are not satisfied with the initial buyback offer, we are open to negotiation. Please contact us to discuss further and find an agreement that suits you.
